Refund policy
Return & Refund Policy
Because our products are food items, we are unable to accept returns once an order has been delivered.
That said, your satisfaction matters to us. If there’s ever an issue with your order, we’ll make it right.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery at:
Include:
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Your order number
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A brief description of the issue
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Clear photos of the item(s) and packaging
We’ll happily replace the item or issue a refund, depending on the situation.
Missing Items
If an item is missing from your order, please reach out within 7 days of delivery, and we’ll take care of it right away.
Taste Preferences
Because taste is subjective, we’re unable to offer refunds or exchanges based on flavor preference or heat level. We encourage customers to review product descriptions carefully before purchasing.
Gift Orders
If a gift arrives damaged or incorrect, the recipient or purchaser may contact us directly, and we’ll ensure it’s resolved quickly.
Shipping Issues
Once an order has been shipped, we are not responsible for delays caused by the carrier. However, if a package is lost or significantly delayed, please contact us and we’ll assist however possible.
Questions?
We’re always happy to help. Reach out anytime at: